Terms & Conditions

01 Shipping Details

Once payment is received, orders are normally dispatched within 1 to 2 business days. All deliveries are sent out via standard courier service unless otherwise requested. 

We will always endeavour to process and dispatch your order within the times specified. However, we cannot be responsible for delays caused by courier companies or other external issues outside of our control. If an item is out of stock you will be advised of this and the product/s will be placed on backorder. You have the right to change or cancel any backordered products.

02 Payment and Security

Goods will not be delivered until payment has cleared via Bank Transfer. The name that will appear on your statement will be Wooden Wheel and all charges will be in New Zealand Dollar (NZD$).

No credit card information is stored by us and we are PCI compliant. Encryption protection is managed with an SSL (Secure Socket Layer) certificate, industry standard 128bit encryption software.

03 Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate, disclose and make use of personal information.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfilment of those purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

You are welcome to contact us at any time to access and update your personal information or to opt out of receiving further communications. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

Unless your consent is withdrawn in writing, you agree to us disclosing any of your information:

  • to give effect to or enforce our obligations under this agreement or a finance agreement; or
  • when authorised by you or required by law;
  • we will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • we are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

04 Returns Policy

Returns Policy

We pride ourselves on high quality products and service. We have a quality control procedure in place for all of our products to ensure that what you order and receive meets our high quality standards. However if you do receive an order which is faulty or goods received are incorrect please call us on 09 425 8101 to arrange a replacement or refund as per the policy below.

Faulty Goods Replacement Policy

Products purchased online can be replaced if they are faulty, and the fault did not arise through any mishandling of the product. Please ensure you retain your invoice as proof of purchase.

The Wooden Wheel must be contacted to get a replacement – you can call us on 09 425 8101

  • Goods considered to be faulty will be replaced at the discretion of The Wooden Wheel.
  • Replacement goods will be sent at The Wooden Wheel’s cost.
  • If we are unable to replace the faulty goods a full credit will be issued.

05 Disclaimer

This site provides general information about The Wooden Wheel and the products and services we offer. We reserve the right to change, delete or move any of the material on the site at any time without notice. The Wooden Wheel shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the site. This includes viruses alleged to have been obtained from the site, your use of or reliance on the site or any of the information or materials available on the site, regardless of the type of claim or the nature of the cause of action.

By using this website, you acknowledge that you have read and understood the above terms and conditions.